In April 2022, Apple launched its Self Service Repair program in the US The company refused to support self-service repair for years, and its launch was a surprising (and welcome) turn for Apple.
Now, Apple has expanded the Self Service Repair program to Europe; in particular, Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the UK.
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Customers in these countries can now visit Apple’s Self Service Repair Store and order genuine Apple devices and accessories, as well as original Apple repair documentation. Apple says that customers who want to repair themselves will be able to “do more repairs” on the iPhone 12 and iPhone 13 lines, as well as Mac models with Apple’s silicon inside.
In a press release, Apple indicated that the parts are the same, and are offered at the same price, as those available from authorized Apple repairers. In addition, customers can send the device back to Apple, and “in most cases” they will receive a credit for the return.
“When repairs are needed, we want customers to have more safe, reliable, and secure repair options. That’s why we’re excited to launch Self Service Repair in Europe, giving our customers direct access to genuine Apple parts, accessories, and documentation,” COO Apple’s Jeff Williams said in a statement.
Apple also offers rental equipment for $49 with free shipping, making it a less expensive one-time repair.
In the countries mentioned above, the Self Service Repair Store is now open; there is no word on whether the Self Service Repair program is coming to the rest of Europe.
